Last updated: July 2025
Kopech Solutions Ltd.
No 1 Azeez Aina Street, Olusanya, MKO Abiola Way
Ibadan 234022, Nigeria
Email: support@kopech.com
Phone: +2349152416401
1. Overview
You have 30 days from delivery to request a return. After 30 days, we cannot offer a refund or exchange.
2. Eligibility for Returns
To qualify for a return, your item must be:
- Unused, in the same condition you received it
- In its original packaging
Non‑returnable items:
- Perishable goods (food, flowers, etc.)
- Downloadable software
- Gift cards
- Personal care items (intimate or sanitary goods)
3. How to Request a Return
Email us at support@kopech.com with your order number.
Ship the item to:
Kopech Solutions Ltd.
No 1 Azeez Aina Street Olusanya,
MKO Abiola Way Ibadan 234022, Nigeria
You’re responsible for return shipping costs (we recommend a trackable method).
4. Partial Refunds
We may grant partial refunds for:
- Opened items (Laptops, Camera, Phones)
- Items not in original condition, damaged, or missing parts
- Items returned more than 30 days after delivery
5. Refund Process
- Once we receive and inspect your return, we’ll email you to confirm receipt and approval.
- Approved refunds are issued to your original payment method within 5–7 business days.
6. Late or Missing Refunds
- First check your bank or credit card statement.
- Contact your Bank. processing times vary.
- If you still haven’t received your refund, email support@kopech.com.
7. Exchanges
We replace items only if defective or damaged. To exchange:
- Email support@kopech.com with your order number.
- Ship your item to our address above.
- Once we receive and inspect the defective item, we’ll send the replacement at no extra charge.
8. Sale Items
Only regular‑priced items qualify for refunds. Sale items are final sale.